Top 5 Zendesk Alternatives and Competitors in 2023

No need to mess with the API or coding, simply use your help desk credentials with other services and you are good to go. The top products based on usability and customer satisfaction, as rated by user reviews. This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution.

Our help desk ticketing system comparison has found that both platforms offer a suite of tools designed to improve and streamline customer communication. Now if there’s one thing that is surely good, that is Zendesks UI. It is not only simple and easy to navigate but as already stated, highly customizable.

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Zendesk starts at $49 per user per month for the Suite Team plan and scales up to the Suite Professional at $150 per user per month. It ensures that as your business grows, you won’t outgrow your CRM system. Both platforms offer compatibility with various third-party applications.

• The stick is the pressure from the market to do more with a fixed budget, or even more with less.
• Zoho Desk’s affordable pricing caters mostly to small to medium businesses, startups, and non-profits.
• If you used any third-party email apps, you’ll feel right at home.

Kayako agents provide support via email, Facebook, and Twitter. The pricing for LiveChat ranges from $9 to $65 per agent per month. Although it seems like a no-brainer, we can’t stress enough how important it is to not blow your budget on a solution just because it seems right at first. Circling back to the previous point, once you have a clear outline of the features and functionalities you require, do a deep dive into different solutions, and what they offer and at what price. Of course, we don’t recommend choosing something just because it is cheap, but remember that help desk software should be a helper, not a huge burden on your company’s budget.

What companies use Zendesk?

Zendesk follows its outdated UI, while Front has a modern interface just like email. Experience the ultimate in AI-powered customer support with DevRev. It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands.

It does not however feature smart capabilities such as AI or real-time transcriptions. It runs exclusively with Microsoft Windows or Linux, so MacBook users are out of luck. Furthermore, it still lacks several features a growing business needs, including SMS, fax-to-email, call masking, and 3rd party integrations, just to name a few. Focus on what’s essential and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of your email. Add as many shared inboxes as you like – respond from your personal inbox without having to manage multiple logins.

Unified omnichannel experiences on a single platform

You can set up Hiver in just a few minutes, so the hassle of setting up is eradicated. Intercom’s custom bots are smart enough to prioritize urgent issues and connect your customers automatically to the right team members. Also, its chatbots give live status updates to your customers, like order status, payment status, etc. That’s why we’re certain that fully informed you’ll pick the right alternative to Zendesk. If you’re considering migrating to Enchant from Zendesk, we can import your data for you. We’ve taken great pride in providing exceptional service for almost a decade now.

Look for a solution which, in case the help is needed, can provide expert support on demand. Help Scout’s customer service tool is most suitable for smaller teams to medium-sized businesses. Its shared inboxes are the most popular among companies working in eCommerce, retail, financial services, and education. Although the paid subscription plans can get quite high, HubSpot Service Hub doesn’t alienate small businesses and startups. HubSpot Service Hub’s holistic approach to customer service wins over customers in eCommerce businesses and online retail. Besides these, HubSpot Service Hub is also a popular choice for education and eLearning due to its multi-channel communication and robust knowledge base.

Connect with customers

They “integrate” with almost everything (what that even means is many things… does that mean it’ll do what you want it to do? questionable), they have help docs, an included community platform even. Timetoreply is also ISO27001 certified and fully compliant with GDPR, so your teams can work safely in the knowledge that they’re operating securely and within all regulatory bounds. Companies can track their team’s performance against their goals and service-level agreements. Timetoreply is also an addition to existing processes, not a complete ecosystem change with all the time and resource investment such a process implies. Like Zendesk, timetoreply enables you to improve your team’s efficiency by empowering them with on email performance that can be used to maximize productivity.

You can customize workflows, balance workloads, and integrate business data, all tailored to make your tasks more efficient. The advanced AI aids in triage to provide valuable insights for you and your admins. Plus, predefined workflows for tasks like ticket sharing and SLAs reminders make your job smoother. Your choice might boil down to whether you value an all-encompassing platform or a more individualized customer approach. Additionally, Zendesk’s intelligent routing and escalation protocols ensure that customer queries are handled efficiently.

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